Having designed, implemented and managed some of the largest remediation projects in financial services, RFS is in a strong position to support you to scope, set-up and deliver.

We currently provide a fully managed remediation and redress service to a major financial institution. RFS have taken full ownership for the resourcing, quality, production and operational management of this project with a target operating model of 300 across multiple sites in the UK. Our most recent quality figures for this project are 97% and we have exceeded productivity targets at all times.

We believe in full transparency and exceptional stakeholder management. We provide day to day management information on all the work being carried out.

We are used to integrating within our clients’ infrastructure, organisational structure and reporting frameworks. Our teams include MI Analysts who can design and output management information; and derive insight. We are proactive in our engagement with stakeholders and will use our analyses to improve visibility and promote continuous improvement, to create new operational efficiencies.

KYC remediation projects

We understand how a process change such as one within KYC client onboarding leaves a remediation requirement on an existing client base. Organisations are usually not able to expend their BAU resources on remediating the existing ring-fenced client base within a period required by either their supervisory regulators or other circumstances.

Our team of experienced staff have worked on several remediation projects with financial institutions such as JP Morgan Chase, Deutsche Bank, Bank of America Merrill Lynch, Barclays, Santander and RBS.

We have worked across multiple jurisdictions and business divisions, including Corporate & Institutional banking (CIB), Global Markets (GM), Asset management, Private Wealth and Commercial Banking. We understand the importance of providing a quality service within a very fast-paced corporate environment and that is why we embed efficiency, effectivity and efficacy in everything we do.


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