Vulnerable Customers – what firms need to know

The issue of vulnerable customers is still high on the regulatory agenda. The Vulnerability Task Force, set up last year, continue their work to promote better understanding whilst firms work hard to understand what ‘good’ looks like.

OP8, an Occasional Paper on the management of vulnerable customers remains the most current reference. Download our report on what firms need to know about OP8 and what’s needed to start taking a more vulnerable customer centric approach.